The IVP Purchase Promise
At Ivy & Pearl Co., every piece is selected with care, and your experience is just as important as the jewelry itself. We want you to feel confident in every purchase, which is why we offer a 30-Day Money-Back Guarantee and a Lifetime Warranty on our jewelry.
Returns
- 30-Day Money-Back Guarantee: Eligible items may be returned within 30 days of delivery for a refund. Jewelry must be unworn, unused, and returned in its original condition and packaging.
- Starting a Return: To begin a return, please contact hello@ivypearlco.com. Our team will provide return instructions and assist you throughout the process.
- Return Shipping: If your return is due to a verified product defect or an error on our part, Ivy & Pearl Co. will cover the return shipping costs. For all other eligible returns, return shipping costs are the responsibility of the customer.
- Custom & Personalized Jewelry: Because custom and personalized pieces are created specifically for you, all custom and personalized orders are final sale and non-refundable.
- Final Sale Items: Gift cards and items marked final sale are not eligible for return or refund.
Refunds
Once your return has been received and inspected, approved refunds will be issued to the original form of payment. Please allow 7–10 business days for your refund to be processed. Additional processing time may be required by your financial institution.
Exchanges
If you would prefer another piece, simply initiate a return for your eligible item and place a new order for your desired selection.
Lifetime Warranty
Our jewelry is designed to be worn, loved, and kept. Ivy & Pearl Co. offers a Lifetime Warranty against manufacturing defects so you can purchase your jewelry with confidence.
The Lifetime Warranty covers verified defects in materials or craftsmanship under normal wear. It does not cover damage resulting from accidents, improper care, misuse, unauthorized repairs or alterations, loss, theft, normal wear and tear, or damage caused by the customer.
Natural changes that occur through regular wear, including scratches, dents, tarnishing, discoloration, stretched or broken chains caused by force, and lost or damaged stones resulting from impact or improper handling, are not considered manufacturing defects.
If you believe your jewelry has a manufacturing defect, please contact hello@ivypearlco.com. Our team will review your piece and determine the appropriate next step.
Our Promise
Fine jewelry should be purchased with confidence. From our 30-Day Money-Back Guarantee to our Lifetime Warranty against manufacturing defects, we stand behind the quality of our pieces and are here to support you long after your order arrives.